Client Service Associate

‍The Opportunity‍

We are currently seeking a highly organized self-starter to join our growing team as a Client Service Associate. In this role, the successful candidate will report to the firm’s Client Service Team Lead and coordinate with Prime Quadrant’s clients on investment subscription, redemption, and internal Know-Your-Client (KYC) documentation. The Client Service Associate will work closely and in collaboration with Prime Quadrant’s Team Members across Consulting, Operations and Compliance.
This is not a client-facing position.

Primary Responsibilities

Client Record Keeping

• Maintain up-to-date client records in the firm’s reporting and client relationship management database (Salesforce FSC, SharePoint, form creation and generation, and SideDrawer)
• Prepare, coordinate, and facilitate the completion of compliance and KYC records for new and existing clients

Client Trade Execution

• Prepare required documents for client trades, such as subscription agreements, redemption forms and account-opening forms
• Regularly liaise with clients to coordinate account set-up and trades, including wire transfers
• Troubleshoot with Consulting Team Members as required on client trade execution

Client Service

• Assist the Director of Client Satisfaction and Consulting Team Members with onboarding new clients
• Provide support for Prime Quadrant’s annual client survey
• Recommend process changes and enhancements to the Executive as a key member of the Prime Quadrant Team

Key attributes

• Proven client service orientation – you get energy from helping people
• High degree of accuracy, organization, timeliness, and a strong detail orientation
• Ability to prioritize and multi-task in a fast-paced work environment
• Able to work well within a team environment and in a collaborative manner
• Flexible to work early or late on occasion and as needed
• Very strong process-orientation and ability to follow through on commitments
• Can navigate complex issues and escalate as needed with a sense of urgency

Qualification:

Please note the position is for a Junior Associate. If applying, please confirm your acknowledgment of the level of the role below.

Successful completion of the Exempt Market Proficiency Exam is required for the role but may be completed after the start date.

• University degree or college diploma with knowledge or interest in financial services
• Co-op/internship experience in a financial services organization\
• Strong Microsoft Office fluency (Excel, Word, OneNote, Teams)
• Strong English writing and oral communication skills
• Commitment to complete the Exempt Market Proficiency Exam within 3 months of joining the firm
• Demonstrated interest in the investment advisory or wealth management industry.
• Bilingualism is an asset

Compensation

• Industry competitive salary.
• Performance based bonus structure.
• Health benefits via participation in the firm’s health spending account.
• Career advancement with demonstrated performance.
• Entitled to receive awards under the firm’s Key Exemplary Employees Plan as per its terms and conditions.
• Up to $1,000 per annum relevant continuing education expense.
• 3 weeks’ vacation per annum.

Prime Quadrant Corp is committed to fair and accessible employment practices, and we are committed to providing accommodations for persons with disabilities. If you require accommodations to apply for any job opportunities or require this posting in an additional format, please visit our LinkedIn job posting to apply. If you are contacted by Prime Quadrant Corp regarding a job opportunity or testing and require accommodation in any stage of the recruitment process, please use the above contact information. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.